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Delivery Information

Delivery Information - Service Car Store

At Service Car Store, we understand that time is critical when it comes to vehicle maintenance. Therefore, we are committed to processing and shipping your German and British spare parts orders as quickly as possible, using the highest safety standards to ensure they reach you in perfect condition.

1. Order Processing Time:

  • All confirmed orders are processed and prepared within [1 to 2 business days].

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Delivery Time:

  • Local Delivery (Within [Your City/Province]): Typically takes [1 to 2 business days].

  • Delivery to Other Provinces/Regions: Typically takes [3 to 5 business days], depending on the distance and the selected shipping carrier.

3. Shipping Costs:

  • Shipping charges for your order will be calculated based on the actual or volumetric weight of the spare parts and the delivery destination (since some parts, like shock absorbers or engines, are heavy).

  • The final shipping cost will be clearly calculated and displayed at checkout before you complete your purchase.

4. Order Tracking:

  • Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s) and a link to track your package directly on the carrier's website.

5. Oversized and Fragile Parts:

  • Sensitive parts (such as headlights, glass components, and electronics) are packaged with extra protective materials.

  • Oversized or excessively heavy items (such as body panels or engines) may require special freight arrangements and could take slightly longer to arrive.

6. Receiving Your Shipment:

  • Please inspect the exterior of the shipping box before signing for the delivery. If you notice any obvious damage to the packaging, please inform the delivery courier immediately and contact our customer service team.